Seasoned VRBO hosts often find themselves juggling the twin goals of maximizing bookings and minimizing risks. One of the most debated topics in this space is whether VRBO screens guests and, if so, how effective these processes are. Here’s a closer look at what VRBO does—and doesn’t—do in terms of guest background checks, and how you can proactively protect your property and business.
VRBO’s Current Policy on Guest Screening
VRBO’s official stance is relatively clear: they do not conduct full-scale background checks on guests. Instead, their process involves collecting basic information like name, phone number, and email address, while payment processing verifies some financial credentials. Beyond that, there isn’t an automatic mechanism to identify guests with criminal records or problematic histories.
For hosts who prioritize safety and property protection, this might raise eyebrows. While this hands-off approach aligns with VRBO’s emphasis on being a platform rather than a gatekeeper, it places the responsibility for guest vetting largely on the host. Understanding this reality is crucial when designing your own safety protocols.
Why VRBO’s Approach Makes Sense for Their Business Model
While it’s easy to critique VRBO for not implementing stricter screening, it’s worth considering their perspective. Unlike traditional hotels or vacation rental companies, VRBO operates as a marketplace. Imposing stringent checks could create friction for guests, reducing sign-ups and discouraging bookings.
Moreover, privacy concerns also play a role. Collecting sensitive data like Social Security numbers or criminal records opens a host of legal liabilities, which platforms like VRBO likely aim to avoid.
This context reinforces why hosts need to take control of their vetting processes rather than relying solely on VRBO’s system.
How VRBO Hosts Can Screen Guests Independently
While VRBO doesn’t directly offer robust screening tools, there are strategies and third-party solutions you can use to make informed decisions about who stays in your property.
Leverage Third-Party Screening Tools
Many hosts integrate third-party services like Autohost, Safely, or Checkr to verify guest identities and conduct background checks. These platforms can identify criminal records, financial issues, or fraudulent behavior, providing you with a clearer picture of who will be staying at your property.
For instance, Safely not only offers background checks but also provides damage insurance, creating a dual layer of protection. This investment is particularly valuable for high-end properties where the risks of guest negligence can have costly consequences.
Establish a Pre-Booking Questionnaire
A strategically designed questionnaire can help you gauge a guest’s intentions and compatibility with your property. Questions about the purpose of their stay, the number of occupants, and whether they’ve stayed at short-term rentals before can reveal potential red flags. Keep it conversational but purposeful.
Example:
Instead of simply asking, “What brings you to town?” phrase it as, “We’d love to hear about your plans during your visit to [destination]! What are you looking forward to the most?”
Request Government-Issued ID
Many hosts opt to request a copy of a government-issued ID before confirming a booking. This step not only verifies the guest’s identity but also deters those with dishonest intentions. Make sure to handle personal information securely and comply with local privacy regulations.
Utilize Security Deposits Strategically
Setting a substantial security deposit can deter guests with dubious intentions. Those who plan to misuse the property are less likely to proceed when faced with the risk of forfeiting their deposit.
Additionally, clearly outline the conditions under which the deposit may be withheld. Transparency is key to avoiding disputes later.
Communicate Directly and Observe Responses
A short phone call or video chat with prospective guests can provide insights that emails or text messages cannot. Assess their tone, willingness to answer questions, and overall demeanor. If a guest hesitates to provide basic details or becomes defensive, consider this a warning sign.
Addressing Common Concerns About Guest Screening
What About False Negatives or Positives?
Even with third-party tools, no screening process is perfect. Someone with a spotless record might still cause problems, while overly strict criteria could filter out perfectly good guests. To strike the right balance, combine automated tools with personal judgment.
Is Screening Legal?
Yes, but only within limits. Avoid requesting overly invasive information, and always comply with local and national privacy laws. Stick to tools and practices designed specifically for vacation rentals to reduce legal risks.
Should VRBO Hosts Push for Platform-Level Screening?
There’s ongoing debate within the hosting community about whether VRBO should take a more active role in guest vetting. Advocates argue that standardized checks would enhance safety and protect hosts from bad actors. Critics counter that this could create delays, reduce bookings, and expose VRBO to unnecessary liabilities.
While it’s unclear if or when VRBO might implement such changes, hosts can still advocate for improvements by providing feedback directly to the platform.
Advanced Strategies for Risk Mitigation
Beyond guest screening, here are additional measures experienced hosts can adopt to minimize risks:
Install Security Cameras (Where Legal):
Outdoor cameras can deter bad behavior and provide evidence in case of disputes. Always disclose their presence to guests to remain compliant with privacy laws.
Set Up Noise Monitors:
Devices like NoiseAware or Minut monitor decibel levels without invading privacy. These tools alert you to potential disturbances in real time.
Leverage Smart Locks:
Digital locks allow you to grant and revoke access remotely. This is particularly useful for managing late check-outs or unauthorized guests.
Maintain Insurance Beyond VRBO’s Policy:
While VRBO offers liability protection, it’s wise to have your own short-term rental insurance. Companies like Proper Insurance specialize in this area.
Balancing Safety and Hospitality
While safeguarding your property is essential, it’s equally important to provide a welcoming and positive experience for your guests. Balancing these priorities can help you build a strong reputation and encourage repeat bookings.
Be Transparent About Screening Policies
Let guests know about your screening process upfront. Transparency fosters trust and ensures you attract renters who respect your rules and expectations.
Maintain Professionalism
Approach all guest interactions professionally, even when addressing concerns or enforcing rules. A calm, respectful demeanor can defuse potential conflicts and prevent misunderstandings.
The Bottom Line
VRBO’s current background check policies—or lack thereof—place the burden of guest screening on hosts. While this might initially seem daunting, it’s also an opportunity to take control and tailor your screening processes to your specific needs. By leveraging clear communication, third-party tools, and strategic policies, you can effectively mitigate risks and create a safer, more profitable hosting experience.
Experienced hosts understand that there’s no one-size-fits-all solution, but with the right combination of tools and practices, you can confidently welcome guests while protecting your property and peace of mind.
