Power outages can disrupt even the best-laid vacation plans, leaving Airbnb hosts and guests scrambling to adapt.
Whether you’re a seasoned host managing a rental arbitrage empire or a guest enjoying a much-needed getaway, understanding the Airbnb power outage policy is critical to navigating these unexpected events.
Shaun Ghavami
Shaun Ghavami is the Founder of 10XBNB, an online coaching program that teaches individuals how to build a profitable Airbnb business – and an Airbnb Superhost® who has generated over $5 million in booking fees and has over 1,000 5-star guest reviews on his Airbnb management company Hosticonic.com. Shaun has an official Finance Degree from UBC and completed certification with Training The Street.
In this Airbnb Tips guide, we’ll dive into what happens when the power goes out, the grounds for securing a refund, and how weather-related issues like natural disasters factor into Airbnb’s policies.
We’ll also weave in unique insights from the 10XBNB team, experts in scaling Airbnb businesses, to help you prepare for and mitigate the fallout from power outages.
Introduction to Airbnb Policies
Airbnb’s policies are designed to create a fair and enjoyable environment for both guests and hosts, even when unexpected events like power outages occur. Understanding these policies is essential for everyone involved, as they set clear expectations and outline the steps to take when things don’t go as planned. Power outages, while sometimes unavoidable, can quickly turn a relaxing getaway into a stressful situation, impacting the overall guest experience. For guests, knowing how Airbnb handles these inconveniences can provide peace of mind. For hosts, being familiar with Airbnb’s approach to power outages helps ensure they respond appropriately and maintain positive reviews. By staying informed about Airbnb’s policies, both guests and hosts can better navigate the challenges that come with power disruptions, minimizing inconvenience and ensuring a smoother experience for all.
What Happens If the Power Goes Out in an Airbnb?
When the power goes out during a guest’s stay, the situation can range from a minor inconvenience to a major disruption.
Imagine a guest arriving at your property expecting a hot shower and a functional hot tub, only to find the lights off and the water heater dead due to an electric company issue.
For Airbnb hosts, this can feel like a nightmare, especially if it’s an occasional power outage beyond their control. Hosts should be aware of outages as soon as possible and communicate promptly with guests, informing them about the situation and the expected duration as soon as they become aware.
Airbnb’s stance is clear: a power outage is no one’s fault when caused by external factors—like storms, hurricanes occurring during hurricane season, or power company maintenance—so these are generally not the host’s responsibility.
However, the impact on the guest’s experience determines the next steps. If the outage lasts a few hours and the property remains habitable (e.g., gas heating systems still work), guests may simply need to wait it out.
But if power isn’t restored for days, leaving guests without heat, air conditioning, or essential utilities, the situation escalates. In such cases, it’s important for hosts to provide guests with details about the outage, including the cause and expected duration, as soon as they become aware.
Host Responsibilities During an Outage
Hosts aren’t expected to control the electric company, but they are responsible for communicating with guests and mitigating discomfort.
Providing guests with emergency supplies, such as flashlights and candles, is important for safety during a power outage. Hosts should also prioritize guest safety by ensuring emergency lighting and clear exit routes are available.
For example, providing battery-powered lanterns, candles, bottled water, or a little gift as a kind gesture can go a long way.
The 10XBNB team, known for their rental arbitrage expertise, recommends keeping a backup generator on hand for high-value properties.
This ensures guests stay comfortable and reduces the likelihood of refund requests. Learn more about streamlining your hosting operations with tools like a PMS channel manager to stay ahead of such challenges.
Guest Options When Power Fails
For guests, a power outage might mean spoiled fridge food, dead phone batteries, or missing amenities like Wi-Fi.
If the outage significantly disrupts their stay—say, a multi-day blackout with no heat in winter—they can contact Airbnb support to request a full or partial refund.
The key is whether the property remains safe and functional.
A general rule: if smoke detectors are battery-powered and working order is maintained, short outages might not warrant action. But prolonged issues could justify a claim.
Causes of Power Outages
Power outages can strike for a variety of reasons, and understanding these causes is the first step in preparing for them. Natural disasters, such as hurricanes occurring during hurricane season, are a leading cause of large scale outages that can affect many guests at once. In other cases, power outages may result from electrical failures, fallen trees, or even routine maintenance performed by the power company. Sometimes, these outages are brief and only impact a single property, while at other times, entire neighborhoods or regions can be left without power for days. For example, a sudden storm might knock out electricity, or scheduled upgrades by the utility provider could lead to temporary disruptions. To mitigate the impact on the guest experience, savvy hosts take proactive steps—like regularly inspecting electrical systems and investing in a backup generator. By learning from the experiences of other hosts and preparing for both minor and major outages, property owners can help ensure their guests remain comfortable and safe, no matter what causes the power to go out.
Understanding the Airbnb Power Outage Policy
The Airbnb power outage policy falls under the broader Major Disruptive Events Policy (formerly the Extenuating Circumstances Policy), updated in 2024 to address large-scale outages and natural disasters.
This policy outlines when guests and hosts can cancel bookings without penalties and when refunds are issued. Let’s break it down.
When Does the Policy Apply?
The policy kicks in for events beyond anyone’s control, like power outages tied to natural disasters (e.g., hurricanes, wildfires) or government-mandated utility shutoffs.
For instance, if a storm knocks out power across a region for days, Airbnb may activate the policy for affected bookings.
However, foreseeable events—like occasional power outages during a storm-prone season—only qualify if they lead to a covered event, such as a mandatory evacuation or loss of essential utilities.
Refunds and Cancellations
- Guests: If the policy applies, guests can cancel and receive a full airbnb refund or travel credit, regardless of the host’s cancellation policy. For example, if a guest is staying in Florida during hurricane season and a natural disaster or power outage makes the property uninhabitable, they may be eligible for an airbnb refund.
- Hosts: Airbnb hosts can cancel without fees or penalties if the property becomes uninhabitable (e.g., no power, heat, or water for an extended period). The listing’s calendar is then blocked for those dates.
The catch? Not every outage triggers this policy. A two-hour blackout due to a power company glitch might not qualify unless it renders the stay impossible.
Starting October 1, 2025, Airbnb began providing a mandatory 24-hour free cancellation window after booking.
Grounds for a Refund on Airbnb
Guests often wonder what justifies asking for a refund when power goes out. Here’s what Airbnb considers:
- Uninhabitable Conditions: No power for days, no heat in freezing weather, or no air conditioning during a heatwave can make a property unlivable. Guests can request a partial refund for affected nights or a full refund if they leave early.
- Missing Amenities: If a listing promises a hot tub or working appliances and a power outage disables them, guests might claim a partial refund for the inconvenience.
- Safety Risks: Faulty smoke detectors or no lighting in a multi-night stay could prompt a refund request if safety is compromised.
Hosts should assess the length of the power outage and the impact on guests before deciding on refunds or discounts.
Hosts aren’t obligated to refund for every outage, especially if it’s a one-off event and they’ve informed guests upfront.
The 10XBNB team suggests hosts disclose potential power risks in their listing (e.g., “This rural area may experience occasional power outages”) to set expectations about what guests can expect in case of an outage and how the host will respond.
Pair this with a solid Airbnb cleaning checklist to ensure your property is guest-ready, outage or not.
Pro Tip: Insurance as a Safety Net
Guests should consider travel insurance for added protection, as Airbnb’s policy doesn’t cover every scenario.
Hosts, meanwhile, might rely on their own insurance to offset losses from cancellations.
The 10XBNB crew advises reviewing your insurance policy to confirm coverage for power-related disruptions—especially if you’re managing multiple properties.
Can You Get a Refund on Airbnb Due to Weather?
Weather-related power outages—like those from natural disasters—tie directly into Airbnb’s Major Disruptive Events Policy.
Here’s how it works:
- Foreseeable Weather: Events like hurricanes occurring in known seasons (e.g., June to November in the Atlantic) aren’t automatically covered. But if they cause a large-scale outage or evacuation order, guests can cancel for a full refund.
- Unexpected Disasters: A freak snowstorm or wildfire cutting power unexpectedly often qualifies for refunds, as these aren’t “foreseeable” in the same way.
For example, a guest staying in California during wildfire season might not get a refund for a brief outage—unless it escalates into a days-long blackout or forced evacuation.
Hosts can mitigate this by installing a generator or partnering with a reliable property manager to handle emergencies.
Preparing for Power Outages: Host Strategies
Power outages don’t have to derail your Airbnb business. Here’s how to stay proactive:
It’s important for hosts to have local resources and contacts available to assist during a power outage. Also, note that adding a written communication or reminder for guests about power outage procedures can help everyone stay informed and prepared.
1. Backup Power Solutions
Invest in a backup generator or battery-powered systems for critical appliances (e.g., heat, water heater).
The 10XBNB team notes that properties with generators command higher rates and fewer complaints during outages.
2. Clear Communication
Message guests immediately if an outage occurs or is expected, addressing guest concerns proactively and clearly communicating policies during a power outage. Explain the situation, offer bottled water or battery-powered lights, and keep them updated on when power might be restored.
Transparency builds trust with fellow hosts and guests alike.
3. Emergency Supplies
Stock your property with essentials: flashlights, batteries, gas-powered heaters, and bottled water.
This ensures guests’ lives aren’t upended by a night without power.
4. Automation Tools
Use platforms like those recommended by 10XBNB for hands-free automation to monitor bookings and communicate with guests during disruptions, saving you time and stress.
Guest Tips for Handling Power Outages
Guests aren’t powerless (pun intended) when the lights go out. Here’s how to manage:
- Check the Listing: Look for mentions of outage risks or backup plans before booking, and see if the host informs you about potential power outages during your guest stay, including any emergency preparedness steps or contingency plans.
- Pack Smart: Bring a portable charger to keep your phone battery alive and a flashlight for emergencies.
- Know Your Rights: If the outage ruins your stay, contact Airbnb support to ask for a refund—partial or full—based on the circumstances.
The Role of Property Managers in Outage Scenarios
A skilled property manager can be a game-changer during power outages.
They can coordinate with the electric company, deploy a generator, or assist guests on-site.
The 10XBNB philosophy emphasizes outsourcing to pros who handle the chaos, letting hosts focus on scaling their portfolios. Curious about hiring one? Check out questions to ask a property manager.
Real-World Examples of Power Outages on Airbnb
- Rural Retreat: A host in a forested area faced a two-day outage from a fallen tree. With no generator, guests left early, securing a partial refund via Airbnb support.
- Hurricane Hit: During a Florida storm, power went out for four days. The Major Disruptive Events Policy activated, offering full refunds to affected guests.
These cases highlight why preparation—like a short-term rental inspection checklist—is key.
Financial Considerations
When it comes to power outages, financial considerations are a key concern for both hosts and guests. For hosts, an unexpected outage can lead to costs such as providing refunds, compensating for spoiled amenities, or even losing future bookings if the guest experience suffers. Investing in solutions like a backup generator or emergency supplies can help minimize these risks, but they also require upfront spending. On the guest side, power outages may mean asking for a partial or full refund if the stay is significantly disrupted. It’s important for both parties to understand how Airbnb handles these situations financially, including when refunds are issued and what expenses might be covered. Planning ahead—by budgeting for potential outages and considering insurance options—can help hosts protect their income and ensure guests feel supported if the power goes out. Ultimately, being prepared for the financial impact of power outages is just as important as having a plan to restore comfort and safety.
Pros and Cons of Airbnb’s Approach
Pros
- Protects guests and hosts from uncontrollable events.
- Offers flexibility with refunds and cancellations.
- Encourages hosts to prepare (e.g., generators, clear policies).
Cons
- Vague thresholds for “uninhabitable” can lead to disputes.
- Foreseeable outages might leave guests without recourse unless severe.
- Hosts bear the cost of upgrades like generators.
Final Thoughts: Power Up Your Airbnb Game
Power outages are an inevitable risk in the short-term rental world, but they don’t have to spell disaster.
By understanding the Airbnb power outage policy, hosts can protect their income while keeping guests happy.
Guests, armed with travel insurance and awareness, can navigate disruptions with confidence. For rental arbitrage pros, the 10XBNB approach—blending preparation, automation, and smart management—offers a blueprint for thriving despite the unexpected.
Whether it’s a flickering bulb or a week-long blackout, you’ve got the tools to keep the lights on, figuratively and maybe even literally.
